Privacy Policy

1. Information We Collect

When you use YZgoods, we may collect the following personal information:

• Account information: your full name, email address, phone number, and password (encrypted)
• Delivery information: your physical address, city, and province for shipping your order
• Order information: the products you've purchased, quantities, and order history
• Communication: any messages you send us via email, WhatsApp, or our contact form
• Technical data: your browser type, device, and IP address (anonymised for security monitoring)

We do not collect or store your payment card details. Payments are handled by third-party payment providers who have their own privacy and security policies.

2. How We Use Your Information

We use your personal information to:

• Create and manage your account
• Process, package, and deliver your orders
• Send you order confirmations and delivery updates
• Respond to your questions, complaints, or refund requests
• Improve our website, products, and customer service
• Detect and prevent fraudulent activity
• Comply with legal obligations under South African law

We do not sell your personal information to anyone.

3. Who We Share It With

We only share your information with parties who help us run the business:

• Courier services — to deliver your order to your address
• Payment providers — to process your payment securely
• Google Firebase — our hosting and database provider (data stored on Google servers)
• Legal authorities — only if required by South African law or a valid court order

All third parties are required to keep your information confidential and use it only for the purpose we specify.

4. Cookies

We use a small number of cookies and similar technologies on our site:

• Essential cookies — keep your shopping cart working and remember your login session. These cannot be turned off.
• Preference cookies — remember choices like your last viewed category. You can decline these.

We do not use tracking cookies for advertising. We do not run Google Ads, Facebook Pixel, or similar trackers.

You can clear cookies at any time from your browser settings. Doing so will sign you out and empty your cart.

5. How We Protect Your Data

We take data security seriously. We use:

• HTTPS encryption on every page (the padlock in your browser)
• Secure authentication — your password is hashed and never stored in plain text
• Access controls — only authorized admins can view customer orders
• Regular backups of our database

No system is 100% secure. If we ever experience a data breach that affects you, we will notify you and the Information Regulator within 72 hours as required by POPIA.

6. How Long We Keep It

We keep your personal information for as long as needed for the purposes described above:

• Account data: until you request deletion
• Order data: 5 years, as required by tax and consumer law
• Communication: up to 2 years after our last contact

After these periods, we securely delete or anonymise your information.

7. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Correct any incorrect information
• Delete your information (subject to legal retention requirements)
• Object to how we process your data
• Complain to the Information Regulator of South Africa

To exercise any of these rights, email us at jpvanrooyenr@gmail.com. We respond to requests within 30 days.

8. Children

YZgoods is not intended for children under 18. We do not knowingly collect information from minors. If you believe a child has given us their information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. Material changes will be announced on our homepage. Continuing to use YZgoods after changes means you accept the updated policy.

10. Contact Us

You also have the right to lodge a complaint with the Information Regulator of South Africa. Contact details are available at inforegulator.org.za.