Shipping Policy

1. Where We Ship

We ship anywhere in South Africa, including metropolitan areas and outlying towns. We do not deliver to PO boxes.

We're based in Roodepoort, Gauteng, and dispatch through established South African courier services selected based on your address and the best value for your order.

2. Delivery Times

Our standard delivery time is 5 to 10 business days after dispatch.

These are estimates, not guarantees. Load-shedding, public holidays, bad weather, and courier delays can add extra days. If your order is significantly late, please contact us and we'll follow up with the courier on your behalf.

3. Shipping Fees

Shipping fees are shown at checkout before you pay, based on your delivery address.

Fees depend on:

• Your distance from our dispatch point in Roodepoort
• The size and weight of your parcel
• Whether you're in a metro, regional, or outlying area

Larger orders may ship for free or at a lower rate (announced at checkout).

4. Order Processing

We process orders Monday to Friday, 9:00 to 17:00 (excluding public holidays).

• Orders placed before 14:00 on a business day are usually packed and dispatched the same day
• Orders placed after 14:00, on weekends, or on public holidays are dispatched the next business day
• Custom or made-to-order items may take longer — we'll tell you at checkout if so

5. Tracking

Once your parcel is handed over to the courier, we'll send you a tracking number via WhatsApp or email.

You can track the parcel on the courier's website using that number. If you don't receive a tracking number once your order is indicated as being with the courier, please contact us.

6. If Delivery Fails

Our couriers attempt delivery during business hours. If nobody is available to receive the parcel:

• The courier will usually try again the next business day
• After 2–3 failed attempts, the parcel may be returned to us
• Re-delivery after a failed attempt may incur an extra shipping fee

Please make sure someone can receive the parcel on the delivery day. If you need to change the delivery time or address, contact the courier directly using the tracking number they provided. Courier contact details are usually on the tracking page.

7. Lost or Damaged Parcels

Please inspect your parcel when it arrives. If the box is visibly damaged, you can refuse delivery and contact us immediately.

If you discover damage inside the parcel after opening it, take clear photos and contact us within 5 business days of delivery. We'll arrange a replacement or refund — see our Refund Policy for details.

If a parcel is confirmed lost by the courier before delivery, we will replace it or refund you in full. This is rare — our couriers have good tracking.

8. International Orders

We currently ship within South Africa only. If you're outside South Africa and would like to order, please contact us directly to discuss whether we can arrange an international shipment.

9. Contact Us